Krystal Resort complaints prevention team knows that for most of the employees in a hotel or resort, the idea of dealing with an irate guest that is making a complaint is not something they want to have to do. It is a part of the job that is not enjoyable and most employees would rather not have to do it. Unfortunately, it can happen. The goal of the hotel should be to limit the number of guest complaints that they receive. The team can help do that and it can also make dealing with the issues of guest complaints fun.
How to do it
If you want to make dealing with guest complaints fun, you need to find a way to deal with them before a guest gets mad and starts yelling. Krystal Resort complaints awareness squad can help accomplish this goal by getting all of the staff involved. If they have everyone looking for problems that can turn into complaints, this can happen. There are different things that can help make this a reality for the staff.
- Training – When employees are trained they need to know what to look for in the hotel. If they spot a problem, they need to be trained how to fix the problem. They also need to know how to deal with guests that are having an issue. The staff can easily stop a problem form turning into a complaint if they do something about it.
- Rewards – Employees that work for Krystal Resort Complaints awareness squad and notice problems are rewarded in some way. Recognition programs are one of the best ways to do that. This way, everyone wins.