Krystal Resort, Krystal Resort Cancun

Posts made in September, 2013

Krystal Resort Complaint Prevention Squad Describes Two Roles for the Prevention Department

Posted by on Sep 10, 2013 in Krystal Resorts Complaints |

Krystal Resort Complaint Prevention Squad says there are many key people who help run a successful hotel or resort. The better the team is, the more successful a hotel or resort will be. One of the teams that are often overlooked is the prevention department. If they are doing their job right, there is nothing for people to complain about. It may not seem like they are doing much when the complaints are not there, but that is not the case. In order for a hotel or resort to prevent complaints, the Krystal Resort Complaint Prevention Squad needs to focus on two key areas.

  • Preventing Complaints before they Happen – The department needs to be diligent in their effort to spot problems before they happen. They need to be on the lookout for any areas of the hotel or resort that are not working in the way they should. They need to make sure all of the team members of the hotel or resort is properly trained and that they know how to not only meet the guest’s expectations, but they try to exceed them. The effort that is put into preventing complaints before they happen can keep the hotel running smoothly and will keep most guests happy.
  • Preventing Complaints from Reoccurring – No matter how good the department is at preventing complaints, they are still going to happen. The key when this happens is to makes sure that the same complaint is not heard again. The Krystal Resort Complaint Prevention Squad  needs to analyze why a complaint occurred and determine what steps are needed to prevent it from happening again in the future.
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