Krystal Resort, Krystal Resort Cancun

Krystal Resorts Complaints

Krystal Resorts Complaints

Krystal Resort Explore Cancun’s Mayan Ruins

Posted by on Feb 12, 2015 in Krystal Resort, Krystal Resorts Complaints |

Enjoy mayan ruins with Krystal Resort Cancun

Krystal Resort Cancun is one of the top members of the vacation industry, offering travelers from all around the world peace of mind whenever planning for an upcoming vacation. During the travel organization process, many people look toward the help of a travel agent for all their vacation needs. Although these individuals do offer quite a bit of assistance, many travelers don’t know that by some simple research will allow access to some expert tips that will in turn lead to the creation of a long list of exciting activities and sightseeing opportunities in whatever area they decide to visit.

Krystal Resort Cancun is one of these types of providers that assists travelers with this process, offering the best insight that will truly help all those vacationers out there find the best ideas of the perfect places to enjoy visiting their next trip. Here are just a few of these things to put on the agenda while visiting Cancun this year, a group of historical places that you will not want to miss out while visiting the area.

The first stop for looking at exciting architecture and structures that the Mayan civilization left behind would have to be El Rey archaeological site. This is one of the smaller venues in the area, but travelers will start here to see if exploring the more extensive sites is what they want to do during their trip. Chichen Itza, Tulum and Coba are larger and showcase unique structures like pyramids and sites once used for their interesting ceremonies.

For those who have never visited Mexico before Krystal Resort Cancun shares they may not be aware of the close proximity to these amazing historical sites. All those who hope to learn more about the variety of exciting information available in the area pertaining to history, background and culture of the past Mayan Civilizations will want to plan a trip here.

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Krystal Resorts Provides Insight on Top Hotel Complaints

Posted by on Jul 31, 2014 in Krystal Resort Complaints Management Team, Krystal Resorts Complaints |

Krystal Resorts, the golden standard of luxury vacation provisions, gives travelers the opportunity to indulge in luxury like never before. Taking time away from the hectic schedules of everyday life in order to enjoy truly the best in accommodations, along with a vast amount of amenities are things anyone can expect to find while visiting our gorgeous Cancun resort.

However, one thing that sets our staff apart from all the rest is the focus on customer service and satisfaction we hope to provide each and every guest. In fact, our staff continues to find creative ways to promote some of the best policies and practices when it comes to dealing with complaints. The Krystal Resorts Complaints Prevention Squad shares these top complaints that every hotel can be prepared for and solve before their guests even arrive at the resort.

·      Maintenance: Nothing is more frustrating than arriving at the room after a flight and finding lack of air-conditioning, broken coffee makers or lights that don’t work. It’s important to have staff check on these at least weekly, if not more frequently in order to ensure that they are functioning properly.

·      Cleanliness: Another top issue travelers find are improper cleaning in their rooms upon arrival at the resort. Go over what is expected when it comes to cleaning procedures with your staff in order to avoid confusion, since many people have different ideas of what clean might be.

Krystal Resorts Complaints Prevention Squad knows these two areas are the things guests seem to complain about the most when spending time at the resort. It’s important for any hotel or resort staff to prepare for these things and handle them accordingly when they do come up.

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Krystal Resorts Describes 5 Categories For Customer Complaints

Posted by on Apr 2, 2014 in Krystal Resort Complaints Management Team, Krystal Resorts Complaints |

The Krystal Resorts complaints prevention team knows that the people today who operate in hotels must take care of buyer complaints every day. Numerous from the complaints are minor and a lot easier to repair. You will discover some complaints that call for extra efforts to resolve inside a fair manner. To be able to resolve the complaints that guests have. The complaint prevention group suggests mastering what they may be going to complain about. The forms of complaints that hotels acquire might be broken down into five categories.

1. Complaints just before arrival

A client that doesn’t possess the right booking data or that may be offered the incorrect space price may have anything to complain about. All the bookings have to be checked before the guest’s arrival for any blunders.

2. Complaints in the course of arrival

Info was not provided clearly or absolutely. The time that you’re permitted to verify in at or the cost of your space is going to be regions of contention for a lot of guests. Extended lines in the front desk are an additional. The complaints prevention group of Krystal Resorts understands that should you clearly state the hotels policies and make certain the hotel is staffed effectively, these issues may be avoided.

3. Throughout the guests remain

Dirty rooms, maid service barging into rooms and challenges with all the amenities may cause guests to complain. If problems arise, ensure they may be taken care of as promptly as you possibly can.

4. Through Out Checkout

Charges added for the space and extended lines to verify out permit buyers to leave with an unpleasant taste in their mouth. These have to be taken care of effectively and pretty.

5. Right after the guest checks out

If they left issues within the space or if they get a bill for a thing they did whilst within the hotel, they’re going to would like to get an answer. Krystal Resorts knows that in the event the employees listens to what the issue is and acts rapidly to resolve it, the client might be pleased once more.

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Krystal Resorts offers Tips to Speed Through Customs and reduce complaints

Posted by on Feb 19, 2014 in Krystal Resorts Complaints |

Krystal Resorts knows that when you travel internationally, you need to be prepared for the bureaucratic process that occurs at the airport or the process will cause complaints. Spending time in the line waiting to clear customs is a part of traveling internationally. The smart travelers have discovered a few tips to help speed up their trip through customs. Many of these tips can be used by everyone and they will really help reduce complaints while on your way to vacation with Krystal Resorts.

  • Be patient – Going through customs is a necessary process. You will not make it through any faster if you are impatient, loud or annoying to the custom’s officials. It may actually slow the whole process down even more.
  • Have the right documents ready – Take the time to make sure that you have the documents and identification you need ready to turn over to the custom’s official. Make sure the paperwork that you need is filled out legibly and completely. Do not provide anything that is not needed, it will slow down the custom’s official that is working with you.
  • Know what you can and cannot bring into a country – Check the internet to find out this information before you travel. Do not try to bring something in that is not allowed.
  • Declare the value of the items that you have bought while you have traveled. If anything is really expensive, have proof of the value of the item.
  • Be honest – Custom’s officials are trained to figure out when people are trying to deceive them. It is better to be honest than to spend extra time trying to explain why you were lying to the custom’s official.


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Krystal Resort Complaints Prevention Team Describes How They Lower Complaints

Posted by on Jan 23, 2014 in Krystal Resorts Complaints |

Krystal Resort complaints prevention team knows that for most of the employees in a hotel or resort, the idea of dealing with an irate guest that is making a complaint is not something they want to have to do. It is a part of the job that is not enjoyable and most employees would rather not have to do it. Unfortunately, it can happen. The goal of the hotel should be to limit the number of guest complaints that they receive. The team can help do that and it can also make dealing with the issues of guest complaints fun.

How to do it

If you want to make dealing with guest complaints fun, you need to find a way to deal with them before a guest gets mad and starts yelling. Krystal Resort complaints awareness squad can help accomplish this goal by getting all of the staff involved. If they have everyone looking for problems that can turn into complaints, this can happen. There are different things that can help make this a reality for the staff.

  • Training – When employees are trained they need to know what to look for in the hotel. If they spot a problem, they need to be trained how to fix the problem. They also need to know how to deal with guests that are having an issue. The staff can easily stop a problem form turning into a complaint if they do something about it.
  • Rewards – Employees that work for Krystal Resort Complaints awareness squad and notice problems are rewarded in some way. Recognition programs are one of the best ways to do that. This way, everyone wins.
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