Krystal Resort, Krystal Resort Cancun

Posts made in April, 2014

Krystal Resorts Members Tip You On How To Avoid Complaints Ahead Of Time

Posted by on Apr 5, 2014 in Krystal Resort Complaints Management Team |

Krystal Resort members understand that the reputation of a hotel is very important to its achievement. That reputation is constructed around the experiences that guests have in the hotel. When guests are satisfied the hotel is productive. If guests are complaining, the hotel will struggle. It might not be feasible to possess no guest complaints, but a hotel need to perform to limit the quantity of complaints that they get. They have to ensure they’re functioning to stop guest complaints prior to they occur. You will find various points that a hotel can do to assist within this location.

Train the employees – The employees ought to be around the lookout for prospective issues. You’ll find lots of complaints which can be avoided if an employee is there to repair it appropriate away. A smaller factor like not sufficient towels can turn into a major complaint if nobody takes care of it. The employees need to be educated to constantly be conscious of what’s happening to guests within the hotel, advise the members of Krystal Resort.

Asking Questions – The complaint prevention group must ask guests inquiries. The query shouldn’t be a yes or no query. They ought to be open ended inquiries for example; Is there anything that we could do greater? These will let the hotel know about locations they’re able to increase or what they may be undertaking nicely.

Surveys – Sending guests surveys immediately after they’ve stayed inside your hotel is yet another strategy to uncover locations to enhance.

Krystal Resorts members know that if a hotel is generally around the alert for probable guest complaints, they are going to typically have fewer to cope with.

Read More

Krystal Resorts Describes 5 Categories For Customer Complaints

Posted by on Apr 2, 2014 in Krystal Resort Complaints Management Team, Krystal Resorts Complaints |

The Krystal Resorts complaints prevention team knows that the people today who operate in hotels must take care of buyer complaints every day. Numerous from the complaints are minor and a lot easier to repair. You will discover some complaints that call for extra efforts to resolve inside a fair manner. To be able to resolve the complaints that guests have. The complaint prevention group suggests mastering what they may be going to complain about. The forms of complaints that hotels acquire might be broken down into five categories.

1. Complaints just before arrival

A client that doesn’t possess the right booking data or that may be offered the incorrect space price may have anything to complain about. All the bookings have to be checked before the guest’s arrival for any blunders.

2. Complaints in the course of arrival

Info was not provided clearly or absolutely. The time that you’re permitted to verify in at or the cost of your space is going to be regions of contention for a lot of guests. Extended lines in the front desk are an additional. The complaints prevention group of Krystal Resorts understands that should you clearly state the hotels policies and make certain the hotel is staffed effectively, these issues may be avoided.

3. Throughout the guests remain

Dirty rooms, maid service barging into rooms and challenges with all the amenities may cause guests to complain. If problems arise, ensure they may be taken care of as promptly as you possibly can.

4. Through Out Checkout

Charges added for the space and extended lines to verify out permit buyers to leave with an unpleasant taste in their mouth. These have to be taken care of effectively and pretty.

5. Right after the guest checks out

If they left issues within the space or if they get a bill for a thing they did whilst within the hotel, they’re going to would like to get an answer. Krystal Resorts knows that in the event the employees listens to what the issue is and acts rapidly to resolve it, the client might be pleased once more.

Read More