Krystal Resort, Krystal Resort Cancun

Krystal Resort Complaints Management Team

Krystal Resorts Provides Insight on Top Hotel Complaints

Posted by on Jul 31, 2014 in Krystal Resort Complaints Management Team, Krystal Resorts Complaints |

Krystal Resorts, the golden standard of luxury vacation provisions, gives travelers the opportunity to indulge in luxury like never before. Taking time away from the hectic schedules of everyday life in order to enjoy truly the best in accommodations, along with a vast amount of amenities are things anyone can expect to find while visiting our gorgeous Cancun resort.

However, one thing that sets our staff apart from all the rest is the focus on customer service and satisfaction we hope to provide each and every guest. In fact, our staff continues to find creative ways to promote some of the best policies and practices when it comes to dealing with complaints. The Krystal Resorts Complaints Prevention Squad shares these top complaints that every hotel can be prepared for and solve before their guests even arrive at the resort.

·      Maintenance: Nothing is more frustrating than arriving at the room after a flight and finding lack of air-conditioning, broken coffee makers or lights that don’t work. It’s important to have staff check on these at least weekly, if not more frequently in order to ensure that they are functioning properly.

·      Cleanliness: Another top issue travelers find are improper cleaning in their rooms upon arrival at the resort. Go over what is expected when it comes to cleaning procedures with your staff in order to avoid confusion, since many people have different ideas of what clean might be.

Krystal Resorts Complaints Prevention Squad knows these two areas are the things guests seem to complain about the most when spending time at the resort. It’s important for any hotel or resort staff to prepare for these things and handle them accordingly when they do come up.

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Krystal Resorts Members Tip You On How To Avoid Complaints Ahead Of Time

Posted by on Apr 5, 2014 in Krystal Resort Complaints Management Team |

Krystal Resort members understand that the reputation of a hotel is very important to its achievement. That reputation is constructed around the experiences that guests have in the hotel. When guests are satisfied the hotel is productive. If guests are complaining, the hotel will struggle. It might not be feasible to possess no guest complaints, but a hotel need to perform to limit the quantity of complaints that they get. They have to ensure they’re functioning to stop guest complaints prior to they occur. You will find various points that a hotel can do to assist within this location.

Train the employees – The employees ought to be around the lookout for prospective issues. You’ll find lots of complaints which can be avoided if an employee is there to repair it appropriate away. A smaller factor like not sufficient towels can turn into a major complaint if nobody takes care of it. The employees need to be educated to constantly be conscious of what’s happening to guests within the hotel, advise the members of Krystal Resort.

Asking Questions – The complaint prevention group must ask guests inquiries. The query shouldn’t be a yes or no query. They ought to be open ended inquiries for example; Is there anything that we could do greater? These will let the hotel know about locations they’re able to increase or what they may be undertaking nicely.

Surveys – Sending guests surveys immediately after they’ve stayed inside your hotel is yet another strategy to uncover locations to enhance.

Krystal Resorts members know that if a hotel is generally around the alert for probable guest complaints, they are going to typically have fewer to cope with.

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Krystal Resorts Describes 5 Categories For Customer Complaints

Posted by on Apr 2, 2014 in Krystal Resort Complaints Management Team, Krystal Resorts Complaints |

The Krystal Resorts complaints prevention team knows that the people today who operate in hotels must take care of buyer complaints every day. Numerous from the complaints are minor and a lot easier to repair. You will discover some complaints that call for extra efforts to resolve inside a fair manner. To be able to resolve the complaints that guests have. The complaint prevention group suggests mastering what they may be going to complain about. The forms of complaints that hotels acquire might be broken down into five categories.

1. Complaints just before arrival

A client that doesn’t possess the right booking data or that may be offered the incorrect space price may have anything to complain about. All the bookings have to be checked before the guest’s arrival for any blunders.

2. Complaints in the course of arrival

Info was not provided clearly or absolutely. The time that you’re permitted to verify in at or the cost of your space is going to be regions of contention for a lot of guests. Extended lines in the front desk are an additional. The complaints prevention group of Krystal Resorts understands that should you clearly state the hotels policies and make certain the hotel is staffed effectively, these issues may be avoided.

3. Throughout the guests remain

Dirty rooms, maid service barging into rooms and challenges with all the amenities may cause guests to complain. If problems arise, ensure they may be taken care of as promptly as you possibly can.

4. Through Out Checkout

Charges added for the space and extended lines to verify out permit buyers to leave with an unpleasant taste in their mouth. These have to be taken care of effectively and pretty.

5. Right after the guest checks out

If they left issues within the space or if they get a bill for a thing they did whilst within the hotel, they’re going to would like to get an answer. Krystal Resorts knows that in the event the employees listens to what the issue is and acts rapidly to resolve it, the client might be pleased once more.

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Krystal Resort Complaints Management Team Alerts You Of The Common Email Travel Scams

Posted by on Mar 20, 2014 in Krystal Resort, Krystal Resort Complaints Management Team |

Krystal Resort members highlight the fact that there are many different scams that travelers see that involve the emails. One of the most common involves sending out emails to friends and family on an individual’s contact list saying that a traveler is stranded. They will claim to have lost their money, passports, phones and everything else.

This scam is hard for some people to avoid alert the complaints management team of Krystal Resort. Elderly people will want to help a family member that is in trouble. They will offer to send money. The emailer will say that since they have lost all of their identification, the money needs to be sent to a local that is helping them. The problem is that there is no person that is stranded and the money will be gone forever. Look for signs that this is a scam.

  • Was the email sent out to a long list of people? This is a sign that someone’s email address has been hacked and the email was sent to everyone on the contact list.
  • Does the email ask that money be sent in a way that is anonymous? If it is, an individual should be very careful.
  • Does the email say they are in a location that you did not know they had traveled to. This is a very important sign of a scam.
  • What do others say about the email? Contact the other people who have been sent the email to find out if they know anything.

Krystal Resort members say that before you ever send any money to a stranded traveler, make sure that they are really in trouble. The time it takes to do that will help everyone involved.

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